bajli's Privacy Policy
It is bajli's responsibility to inform you with complete transparency about how your personal information is collected, stored, and used.
Welcome to the bajli platform. This privacy policy explains what types of information we collect when you use bajli's website and services, how we use that information, who we share it with, and what steps we take to protect your information. Please read this policy carefully. By using bajli's services, you will be considered to have agreed to the terms of this policy. If you have any questions, please contact our support team.
Table of Contents
- 1 Definitions & Applicability
- 2 What Information We Collect
- 3 How Information Is Collected
- 4 Purpose of Using Information
- 5 Sharing & Disclosure of Information
- 6 Cookies & Tracking Technologies
- 7 Data Retention & Security
- 8 Your Rights
- 9 Protection of Minors
- 10 Third-Party Links
- 11 Policy Changes
- 12 Contact
Section 1: Definitions & Applicability
Definitions
The following terms used in this privacy policy have the meanings set out below:
- "Platform" refers to bajli's website, mobile version, and all related digital services.
- "User" or "You" refers to any person who has registered on or is browsing the bajli platform.
- "Personal Information" refers to any information from which a person can be directly or indirectly identified.
- "Processing" refers to any operation involving personal information, including collection, storage, use, transfer, or deletion.
Scope of Applicability
This privacy policy applies to all users of bajli who access the platform from any device. Even if you browse without creating an account, some technical information may be collected automatically. This policy should be read together with bajli's Terms & Conditions.
Section 2: What Information We Collect
Identity Information
Information you provide directly during account registration and verification:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID or passport number (during the KYC process)
Financial Information
Information required to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Deposit and withdrawal records
Gaming Activity Information
Information collected to improve your gameplay experience:
- Game history and session duration
- Bet amounts and outcomes
- Preferred games and categories
- Record of bonuses and promotions received
Technical Information
Technical information collected automatically when you access the platform:
- IP address and device identifier
- Browser and operating system information
- Cookie and session data
- Usage patterns and page visit logs
Section 3: How Information Is Collected
Direct Collection
bajli collects your information through three main channels. First, when you create an account or complete the KYC process, we collect the information you enter in forms directly. Second, payment-related information is processed automatically during deposits or withdrawals. Third, when you contact our support team via live chat or email, the details of that conversation may be recorded.
Automatic Collection
As soon as you access the bajli platform, certain technical information is collected automatically. This includes your device's IP address, browser type, referrer URL, and cookie-based session data. This information is used to ensure the security of the platform and to personalise your experience.
Section 4: Purpose of Using Information
Primary Purposes of Use
bajli uses your information for the specific purposes listed below:
- Account Management: To create and manage your account and to complete age and identity verification.
- Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Service Improvement: To analyse your usage patterns and make the platform experience simpler and more enjoyable.
- Security & Fraud Prevention: To identify suspicious activity and keep your account secure.
- Responsible Gaming: To detect patterns of excessive play and, where necessary, apply limits or provide assistance.
- Communication: To send important account updates, transaction confirmations, and support messages.
- Legal Compliance: To maintain records and provide information as required under applicable laws and regulations.
Marketing Communications
If you have consented to receive marketing communications, bajli may inform you about new bonuses, promotions, and platform updates. This consent can be withdrawn at any time. If you wish to stop receiving marketing messages, please contact our support team.
Section 5: Sharing & Disclosure of Information
We Do Not Sell Your Information
bajli never sells, rents, or commercially transfers your personal information to third parties. The security of your information is our highest priority.
Circumstances for Sharing Information
bajli may share information in the following limited circumstances:
- Payment Providers: With payment processors such as bKash, Nagad, Rocket, and Upay, which is necessary to complete transactions. This information is used solely for transaction purposes.
- Technology & Service Partners: Game providers and technology suppliers who assist in operating the bajli platform may access information under strict confidentiality agreements.
- Legal Authorities: Information may be disclosed in compliance with applicable law in response to court orders, legal summons, or legitimate requests from regulatory bodies.
- Fraud Prevention: With relevant authorities in the investigation of fraud, money laundering, or other unlawful activity.
Section 6: Cookies & Tracking Technologies
What Are Cookies and Why Are They Used
Cookies are small text files that your browser receives from bajli's servers and stores on your device. They remember your login status, save your language preference, and ensure your personalised experience.
bajli uses the following types of cookies:
- Essential Cookies: For login sessions and security tokens; the platform cannot function without these.
- Functional Cookies: To remember your language, preferred games, and settings.
- Analytics Cookies: To monitor and improve platform performance; the data collected is anonymous.
Cookie Controls
You can disable cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause some bajli services to not work properly. Contact our team for help managing cookies.
Section 7: Data Retention & Security
Security Measures
bajli uses industry-standard technologies and practices to protect your personal information:
- SSL/TLS encryption — on all data transmissions
- Encrypted databases — for storing sensitive information
- Two-factor authentication option (2FA)
- Regular security audits
- Restricted access policy — only authorised staff can view information
Data Retention Period
bajli retains your information for as long as it is necessary to provide the service or as required by applicable law. Even after an account is closed, financial and transaction-related information may be retained for the legally required period. Once no longer needed, information is securely deleted or anonymised.
What Happens in the Event of a Data Breach
In the event of a data security breach, bajli will promptly investigate the matter and, if the breach poses a risk to your rights, will notify you within the required timeframe. We will provide full details about the nature of the incident, its potential impact, and the remedial steps taken.
Section 8: Your Rights
Your Rights Regarding Your Information
As a user of the bajli platform, you have the following rights:
- Right of Access: The right to receive a copy of the personal information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your personal information in certain circumstances, though it may not be possible to delete all information where legal obligations exist.
- Right to Restrict Processing: The right to request that processing of your information be temporarily suspended in certain circumstances.
- Right to Withdraw Consent: The right to withdraw consent at any time where information processing is based on your consent.
- Right to Complain: The right to lodge a complaint with the relevant authority if you believe your data protection rights have been violated.
How to Exercise Your Rights
To exercise any of the rights listed above, please contact our support team. We will verify your identity and respond to your request within a reasonable time. For some requests, we may need additional information.
Section 9: Protection of Minors
Age Verification Policy
bajli strictly refrains from providing services to anyone under the age of 21. This platform is operated exclusively for those aged 21 and above. Age verification is carried out at the time of registration and, if necessary, at a later stage. If any user is found to be under 21 years of age, their account will be closed immediately and all financial transactions will be cancelled.
bajli never knowingly collects or processes information about minors. If any minor's information has been collected by mistake, it will be deleted immediately.
Section 10: Third-Party Connections
Sharing Information with Game Providers
bajli's platform features content from game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers may collect their own technical data. However, bajli is not responsible for the privacy policies of these third parties. We recommend that you also read the respective privacy policies of these providers.
Payment Providers
Mobile financial service providers such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies. While information required for payment processing is shared with them, bajli does not control how these organisations manage that information. You should read the terms and conditions of the relevant providers before using these services.
Section 11: Policy Changes
Notice of Amendments
bajli may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the platform. After each change, the updated date will be noted at the top of this page.
If you continue to use bajli's services after a policy change, you will be considered to have consented to the revised policy. You are advised to visit this page regularly to stay up to date.
Section 12: Contact
Contact for Privacy-Related Queries
If you have any questions, concerns, or requests regarding this privacy policy, or if you wish to exercise your rights relating to your information, please contact the bajli support team:
- Email: [email protected]
- Live Chat: 24/7 — support available in Bengali and English
We will try to respond to your message as quickly as possible. Your data protection is of the highest importance to us and bajli is committed to always being there for you.
Related Policies
You are also advised to read the other documents related to this privacy policy:
- Terms & Conditions — General rules for using the platform
- Responsible Gaming — Guidelines for safe and healthy gaming habits
- About Us — An introduction to the bajli platform